To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- Time - How much time from purchase does a user have to request a refund?
Customers have 30 days from purchase to request a refund.
- Method of refund?
Refunds are given to the same form of payment used for purchase.
- What Condition Does The Product need to be in?
All products must be new in box/unopened/like new in order to return. This enables us to resell the product.
- How would a user initiate a return?
Please email us at firstname.lastname@example.org to initiate a return. Provide these items in your email:
1. Order number
2. Items for return (if not the entire order)
3. Reason for return
4. Answer whether you need an exchange or refund
- Does the user need to pay return shipping, a restocking fee, or any other charges?
Depending on the product/distributor we have purchased the product from, customers may need to pay return shipping, a restocking fee, and/or additional shipping of new product. Please contact us for more information. Some products, such as Wing Chun Dummies, are extremely costly to ship.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.